Entrance to Onyx Hotel

Frequently asked questions

What are your parking options, and is there a cost?

We have several parking spaces nearby, both indoor and outdoor. Additionally, we have a convenient spot right outside the hotel where you can stop to unload and bring your luggage inside. We are happy to guide you to a parking option that suits you.

Is there an elevator at the hotel?

We have an older (and very small) elevator model that fits two people. Unfortunately, it is not wheelchair accessible and does not go to the first floor. It might qualify as Sweden's smallest elevator.

We are an adults-only hotel

We welcome guests from 12 years of age.

When can I check in?

We have a guaranteed check-in from 15:00, but you can of course check in later if you wish. We have staffed around the clock, but if you arrive later than 23:00, it can be good to get in touch so we know you are coming.

Can I check in earlier than 15:00?

We can not guarantee this but it is of course fine if the room is ready before 15:00, however, we can not know this until that day. Otherwise, it is of course possible to leave your bags with us and go out on the town as long as we finish cleaning your room.

When should I check out?

We have regular check-out time at 11:00. If we are not in need of the room right then, you can of course stay a little longer but no later than 14:00 on the day of departure. This is subject to availability and there is an additional fee of SEK 100 per hour after 11:00 in that case.

Is breakfast included and between what times is it?

Breakfast is always included and is between 07:00 - 09:30 on weekdays and 07: 00-10: 30 on weekends. During the high season and on special occasions (such as concerts) we recommend that you try to come down as early as possible to be able to enjoy your breakfast in a quiet environment.

Are there lactose- and gluten-free alternatives?

Yes, there are several lactose-free alternatives and we also have gluten-free toast. If you want something else specifically, we can of course fix it, but in that case there will be a fee for this.

Is there a gym in the hotel?

You have access to the gym at Hagabadet Drottningtorget, which is a 15-minute walk from the hotel. Hagabadet is one of Sweden's award-winning spa and fitness facilities.

Can you bring finds / pets with you?

We are unfortunately not able to receive pets for the sake of other guests.

Can you bring guests to the room?

Friends can of course visit, but this must be reported at the reception and after 22:00 only the guests for whom the room is booked are allowed.